Business Alignment Case Study

Need:

We partnered with a Global 500 client that managed 170 healthcare sites in 35 states and had failed to achieve their goal to grow the business. The company needed to focus the business, define the processes and build consistency across facilities.

Solution:

• COMPASS assessed key customer requirements, mapped and evaluated current processes
• Determined the competitive position of the company and documented the value proposition
• Focused the product line to support the primary services sold and reduced the proliferation of non-related business ventures
• Designed and implemented business processes and supporting technology to ensure that the people, processes and systems were integrated to meet the customer requirements in a cost effective manner

Result:

• Financial improvements include substantial top-line revenue growth due to both new sales & customer retention
• EBIT growth in excess of 50% year-over-year

All content and images are © Copyright COMPASS Management Consulting, LLC    Site development by Invotech Corporation